Harvey Oak Return & Refund Policy

At Harvey Oak, we take pride in the craftsmanship and quality of our beds. If for any reason you are not satisfied with your purchase, we are here to help.

30-Day Return Policy

We offer a 30-day return window from the date your order is delivered. To be eligible for a return:

The item must be in new, unused condition, free from wear, damage, or signs of assembly.
It must be returned in the original packaging with all parts, hardware, and instructions intact.
Proof of purchase (your order confirmation email or receipt) is required.

Items that show signs of use, damage from improper assembly, abuse, neglect, or unauthorized modifications are not eligible for return.

How to Start a Return

To initiate a return, please email us at harveyoakbed@gmail.com within 30 days of delivery. Once your return is approved, we will provide you with:

A return shipping label.
Detailed return instructions.

Important: Do not send your product back without first contacting us. Unauthorized returns will not be accepted.

Return packages should be sent to:
Harvey Oak Returns
111 Davis St, Hudson, North Carolina 28638, United States

Return Shipping & Fees

We provide a prepaid return shipping label.
Return shipping costs will be deducted from your refund, unless the return is due to a manufacturing defect or our error (wrong item, damage in transit, etc.).
Original shipping fees are non-refundable.

Refund Processing

Once your return is received and inspected, we’ll notify you of your refund approval. If approved:

Refunds are issued to your original payment method within 10 business days.
Banks and credit card companies may take additional time to process the refund.

If you haven’t received your refund after 15 business days, please contact us at harveyoakbed@gmail.com.

Warranty for Manufacturer Defects

We stand behind our craftsmanship with a lifetime warranty on manufacturer defects. This covers defects in materials and workmanship during normal residential use.

Our warranty does not cover:

Normal wear and tear
Changes in wood grain or color variations (as solid wood is a natural material)
Damage from improper assembly, misuse, neglect, or accidents
Commercial use or modification of the product

Warranty claims will be handled separately from returns and may involve repair, replacement, or parts fulfillment at our discretion.

Damages and Issues Upon Delivery

Please inspect your bed immediately upon delivery. If your order is damaged, defective, or incorrect, contact us within 5 days of delivery at harveyoakbed@gmail.com with photos and a description of the issue. We’ll make it right.

Non-Returnable Items

Custom or made-to-order items
Clearance or final sale items
Gift cards

Exchanges

Need a different size or finish? The fastest way to get what you want is to initiate a return and place a new order.

European Union Right of Withdrawal

If your order was shipped to the European Union, you have the right to cancel your order within 14 days of delivery, for any reason. Products must be unused, in original packaging, and in resalable condition. Contact us at harveyoakbed@gmail.com to initiate a return.

Abuse of Return Policy

We reserve the right to refuse returns or issue partial refunds in cases of:

Excessive returns from the same customer
Products returned in unacceptable condition
Suspected fraud or abuse of the policy

If you have any questions, reach out to us at harveyoakbed@gmail.com. We’re here to help.